State Farm® Insurance Agent Nichole Thompson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Seidi Negash
November 24, 2025
5
out of
5
rating by Seidi Negash
"I recently worked with Nichole Thompson – State Farm Insurance Agent, and my experience has been overwhelmingly positive. From the start, their customer service team, especially Hannah, was professional, patient, and knowledgeable. She took the time to explain all of my options in clear, simple terms without any pressure. I’m confident in their service and will continue to use them for all of my insurance needs"
Gage Johnson
November 21, 2025
5
out of
5
rating by Gage Johnson
"She's awesome! BEST INSURANCE AGENT"
Dawn Lott
November 20, 2025
5
out of
5
rating by Dawn Lott
"Hannah has always been so helpful. I’ve called many times with different questions and she’s always glad to help!"
We responded:
"Dawn thank you for giving Hannah a 5 star review for our agency. :) She's been such an asset and ready to help each customer know what their insurance coverages are. I'm so glad she was able to help. "
Khang Trần
November 17, 2025
5
out of
5
rating by Khang Trần
"David"
We responded:
"Thank you Khang for the 5 star for David I know he loves helping families transition their policies as you grow with us and our agency grow with all your family insurance needs. :)"
Roger Pennington
November 13, 2025
5
out of
5
rating by Roger Pennington
"I have several insurance agents across multiple states and have been working with Nicole for the past 2.5 years. She is SUPER responsive, listens and asks good questions and has really been great to deal with. When you have multiple policies, things are bound to pop up from time to time and everything that she handles for me has been A+. If you're looking for an agent that is still customer focused, you can stop looking."
We responded:
"Roger thank you for the sweetest response. That genuinely warms my heart and reminds me of when I first started out independent and so grateful to be your State Farm Agent now not only with knowledge but with the best response time as YOUR Agent. I pray to be the very best for YOU."
LaCretia Baldwin
November 11, 2025
5
out of
5
rating by LaCretia Baldwin
"Call Nicole for all your insurance needs she strives to work hard to help with all your insurances needs. Her team will help to guide you to find a great price for auto and homeowners. Give her a call today."
We responded:
"LaCretia- Glad to have answered all your needs! We appreciate your kind feedback and 5-star rating! It’s our pleasure to help you with your insurance needs, and we’re committed to providing excellent service every step of the way. "
Hannah Moore
November 11, 2025
5
out of
5
rating by Hannah Moore
"Youre in great hands with this team! Theyll make you feel right at home and do an amazing job at taking care of all your insurance needs!"
We responded:
"Hannah-We appreciate your kind feedback and 5-star rating! It’s our pleasure to help you with your insurance needs, and we’re committed to providing excellent service every step of the way."
Teresa Schmitkons
November 11, 2025
5
out of
5
rating by Teresa Schmitkons
"Nicole you always do such a great job :)"
We responded:
"Teresa-Thank you for taking the time to leave such a great review! We’re grateful for the opportunity to assist you with your insurance, and we’re here to support you every step of the way. Don’t hesitate to contact us anytime!"
Cheyenne Taylor
November 10, 2025
5
out of
5
rating by Cheyenne Taylor
"Nichole Thompson was so sweet and helped me thoroughly with my policies. I highly recommend best agents office I had called several and no one was as detailed as her."
We responded:
"Cheyenne-Thank you for your kind words and 5-star rating! We're grateful for the opportunity to assist you with your insurance and committed to providing you with excellent service every time. "
Alton McKay
November 10, 2025
5
out of
5
rating by Alton McKay
"Jenny was very helpful and provided much needed information."
We responded:
"Mr. McKay: We truly appreciate your 5-star review! It’s our pleasure to support you with information you requested, and we’re glad to know you had a positive experience. Please don’t hesitate to reach out if you need any further assistance.""
DiAnn Keranen
November 5, 2025
1
out of
5
rating by DiAnn Keranen
"To be real, my acct fell behind, called for the specific purpose of fixing my billing, was minfirmed, made payment to bring current per their rep, then get advised today still behind and when I brought up the last conversation, was advised bc info was incorrect. Make arrangements to fix (w/ no regard for prev misonformation) and then get sent a screenshot three times in a row. Call and am told sorry that wasn't intentional. Looking for coverage elsewhere cause not sure much is happening with jntention here. Also, David, in the office has little to no interpersonal or pnone skills, nor knowledge of at least this client. Maybe not continue to cut off your clientele n then be surprised when they clap back. Lost my professionalism when he couldn't start a conversation with it."
We responded:
"Thank you for your review. I enjoyed speaking with your daughter. A technical error caused the repeated billing screenshots—my apologies, as reviewing the most recent missed payment is standard for insurance accounts. Thank you for your patience."
Terry Graham
October 31, 2025
5
out of
5
rating by Terry Graham
"i've been with Nichole over 2 years and she's been through a lot with me and i highly recommend she's very personable and helpful."
We responded:
"Terry- Thank you for highly recommending Nichole State Farm! We appreciate your kind feedback and 5-star rating! It’s our pleasure to help you with your insurance needs, and we’re committed to providing excellent service every step of the way." "
David Salazar
October 30, 2025
5
out of
5
rating by David Salazar
"Nichole, David, Uriah are the best as they come in this type of business….. best price that I was able to find for my situation…."
We responded:
"Mr. Salazar- So, wonderful to hear the praise you gave to this state Farm office! Thank you for taking the time to leave such a great review! We’re grateful for the opportunity to assist you with your insurance, and we’re here to support you every step of the way. Don’t hesitate to contact us anytime!""
devin goheen
October 29, 2025
5
out of
5
rating by devin goheen
"Best customer service ever! The agent David helped me get everything I needed done super fast. Highly recommend this location! Always a pleasure talking with them!"
We responded:
"Mr. Goheen- We strive to offer great Customer service! Thank you so much for your kind words! We're thrilled to hear that we could assist you with your insurance needs. Your trust means a lot to us, and we're always here to help whenever you need us."
Trisha Smith
October 28, 2025
5
out of
5
rating by Trisha Smith
"Very friendly and professional!"
We responded:
"Trisha- Thank you for saying we were friendly and professional! We strive for this!!! thanks for noticing-Thank you so much for your kind words! We're thrilled to hear that we could assist you with your insurance needs. Your trust means a lot to us, and we're always here to help whenever you need us."
Kenneth Broxterman
October 28, 2025
5
out of
5
rating by Kenneth Broxterman
"Nichole has taken time to work with me to lower my rates! Highly recommend."
We responded:
"Kenneth- We’re so thankful for your positive review! Helping you with your insurance was a pleasure, and we’re always here whenever you need us in the future. Don’t hesitate to reach out!"
Jenelle_ Xo
October 27, 2025
5
out of
5
rating by Jenelle_ Xo
"Nichole Thompson’s team is fast and efficient. I found great rates and they answered all my questions. Everyone in Amarillo should call or go by to save money."
We responded:
"Jenelle-Thanks a bunch for your wonderful review! Helping you with your insurance was our privilege, and we’re happy to have made the process easier for you. Looking forward to serving you again in the future!"
Kason Hurt
October 24, 2025
2
out of
5
rating by Kason Hurt
"I am extremely upset. We asked back in August to move our home owners insurance policy over to this office because State Farm has been so good to us. We were under the impression everything would go into affect the beginning of that following month. Which would have been September 1st. Fast forward to now. We never saw anything change over nor anything come out of our escrow. So I call today. The application was never submitted and now the quote is 200.00 more than what I was originally quoted. Apparently the guy I dealt with which was amazing is no longer there and the new guy just acted like, “oh well” pretty much deal with it. If I had the time to deal with all the hassle of changing to a different office I would. No notification, no call to ask us if we wanted to continue our app. Nothing. Very disappointed as this office has always been fantastic to us."
We responded:
"I’m sorry for the frustration with your homeowners policy and appreciate your patience as everything was finalized. Your policy is now active, and we value your trust in our office. Please call me at 806-391-1033 with any questions."
Sara Gabel
October 23, 2025
5
out of
5
rating by Sara Gabel
"I cannot recommend Jenny McGavock enough! I was able to quickly give her my information and my quotes were delivered seamlessly. I didn’t have to wait to get all the coverage I needed."
We responded:
"Sara- Glad we answered you! Thank you for taking the time to leave such a great review! We’re grateful for the opportunity to assist you with your insurance, and we’re here to support you every step of the way. Don’t hesitate to contact us anytime!""
Max
October 23, 2025
5
out of
5
rating by Max
"Jenny McGavock helped me with all questions I had on my policy!! Recommend her -Great Customer Service"
We responded:
"Max' Thanks so much for your wonderful review! We're happy to have been able to assist you with your insurance and appreciate your trust in us. We’re here whenever you need support "
Fatima Lucas
October 22, 2025
5
out of
5
rating by Fatima Lucas
"David has been nothing but helpful throughout the years! Anytime I need help he makes sure to get it done fast and to the best of his ability. 10/10 recommend"
We responded:
"Fatima-Thank you for your kind words and 5-star rating! We're grateful for the opportunity to assist you with your insurance and committed to providing you with excellent service every time." "
Stephen Rogers
October 21, 2025
5
out of
5
rating by Stephen Rogers
"Had the pleasure of sitting down with Nicole who was so great to talk to, her enthusiasm shined through and she was an absolute credit to her profession. Highly recommend"
We responded:
"Stephen-Thank you so much for your kind words! We're thrilled to hear that we could assist you with your insurance needs. Your trust means a lot to us, and we're always here to help whenever you need us."
Jenn Getmam
October 21, 2025
5
out of
5
rating by Jenn Getmam
"Nicole is very professional and easy to understand!!!"
We responded:
"Jenn-"We truly appreciate your 5-star review! It’s our pleasure to support you with your insurance, and we’re glad to know you had a positive experience. Please don’t hesitate to reach out if you need any further assistance.""
David Calhoun
October 20, 2025
5
out of
5
rating by David Calhoun
"She has treated me right and helped me when I didn’t understand insurance. Give her a raise! Best Agent."
We responded:
"David- Thank you for taking the time to leave such a great review! We’re grateful for the opportunity to assist you with your insurance, and we’re here to support you every step of the way. Don’t hesitate to contact us anytime"
Timothy Norris
October 17, 2025
5
out of
5
rating by Timothy Norris
"She wasn't even my agent and she went out of her way to help me so I switched agents. I highly recommend this agency my stress levels went way down."
We responded:
"Timothy- Great to hear this! Thanks a bunch for your wonderful review! Helping you with your insurance was our privilege, and we’re happy to have made the process easier for you. Looking forward to serving you again in the future!"