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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kerri Perkins

December 12, 2025

5  out of  5
rating by Kerri Perkins
"I just switched to State Farm with Nicole Thompson. Her and her staff were awesome! I spoke with Hannah, Nicole, and David. I'm sorry if his name is not right. They were all very professional and knowledgeable and they gave me options of what might be best for me. In insured 2 cars one with full coverage and renters insurance for less than what I was paying with another company for only 2 cars with only liability. Thank you for the savings, friendly service and the professionalism!!"
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Thatguy atwork

December 10, 2025

5  out of  5
rating by Thatguy atwork
"Thank you David and Hannah for your assistance with my home owners policy. Yall were very helpful and I appreciate your help very much."
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Lacy Jackson

December 9, 2025

5  out of  5
rating by Lacy Jackson
"Nichole’s office is extremely professional and kind. They’re always very helpful with anything that I need"
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Roger H.

December 9, 2025

5  out of  5
rating by Roger H.
"I was referred to Nicole from one of my relatives and I could not be happier with her EXCELLENT customer service and the pricing she offered for the vehicle coverage."
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Nathan Law

December 8, 2025

5  out of  5
rating by Nathan Law
"Nichole and her team take the absolute best care of people and have your best interests in mind. Quick, Responsive, and Caring! Customer service at it’s highest level. ⭐️⭐️⭐️⭐️⭐️"
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Patrick Lujan

December 8, 2025

5  out of  5
rating by Patrick Lujan
"I stopped by because I had a few questions. Nichole answered all my questions. Her staff is always helpful."
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Derek Moore

December 5, 2025

5  out of  5
rating by Derek Moore
"Amazing customer service!!!🎉 I just moved back to Amarillo and Hannah was able to get me a quote and set up in no time! 10/10 would recommend!"
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Ria Derryberry

December 4, 2025

5  out of  5
rating by Ria Derryberry
"Recently an issue of yard debris came up, possibly causing cancelation of my homeowner's policy. I was given enough time to remedy the problem. I also have auto insurance with Ms. Thompson and have had excellent service."
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Seidi Negash

November 24, 2025

5  out of  5
rating by Seidi Negash
"I recently worked with Nichole Thompson – State Farm Insurance Agent, and my experience has been overwhelmingly positive. From the start, their customer service team, especially Hannah, was professional, patient, and knowledgeable. She took the time to explain all of my options in clear, simple terms without any pressure. I’m confident in their service and will continue to use them for all of my insurance needs"
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Gage Johnson

November 21, 2025

5  out of  5
rating by Gage Johnson
"She's awesome! BEST INSURANCE AGENT"
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Dawn Lott

November 20, 2025

5  out of  5
rating by Dawn Lott
"Hannah has always been so helpful. I’ve called many times with different questions and she’s always glad to help!"
We responded:
"Dawn thank you for giving Hannah a 5 star review for our agency. :) She's been such an asset and ready to help each customer know what their insurance coverages are. I'm so glad she was able to help. "
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Khang Trần

November 17, 2025

5  out of  5
rating by Khang Trần
"David"
We responded:
"Thank you Khang for the 5 star for David I know he loves helping families transition their policies as you grow with us and our agency grow with all your family insurance needs. :)"
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Roger Pennington

November 13, 2025

5  out of  5
rating by Roger Pennington
"I have several insurance agents across multiple states and have been working with Nicole for the past 2.5 years. She is SUPER responsive, listens and asks good questions and has really been great to deal with. When you have multiple policies, things are bound to pop up from time to time and everything that she handles for me has been A+. If you're looking for an agent that is still customer focused, you can stop looking."
We responded:
"Roger thank you for the sweetest response. That genuinely warms my heart and reminds me of when I first started out independent and so grateful to be your State Farm Agent now not only with knowledge but with the best response time as YOUR Agent. I pray to be the very best for YOU."
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LaCretia Baldwin

November 11, 2025

5  out of  5
rating by LaCretia Baldwin
"Call Nicole for all your insurance needs she strives to work hard to help with all your insurances needs. Her team will help to guide you to find a great price for auto and homeowners. Give her a call today."
We responded:
"LaCretia- Glad to have answered all your needs! We appreciate your kind feedback and 5-star rating! It’s our pleasure to help you with your insurance needs, and we’re committed to providing excellent service every step of the way. "
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Hannah Moore

November 11, 2025

5  out of  5
rating by Hannah Moore
"Youre in great hands with this team! Theyll make you feel right at home and do an amazing job at taking care of all your insurance needs!"
We responded:
"Hannah-We appreciate your kind feedback and 5-star rating! It’s our pleasure to help you with your insurance needs, and we’re committed to providing excellent service every step of the way."
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Teresa Schmitkons

November 11, 2025

5  out of  5
rating by Teresa Schmitkons
"Nicole you always do such a great job :)"
We responded:
"Teresa-Thank you for taking the time to leave such a great review! We’re grateful for the opportunity to assist you with your insurance, and we’re here to support you every step of the way. Don’t hesitate to contact us anytime!"
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Cheyenne Taylor

November 10, 2025

5  out of  5
rating by Cheyenne Taylor
"Nichole Thompson was so sweet and helped me thoroughly with my policies. I highly recommend best agents office I had called several and no one was as detailed as her."
We responded:
"Cheyenne-Thank you for your kind words and 5-star rating! We're grateful for the opportunity to assist you with your insurance and committed to providing you with excellent service every time. "
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Alton McKay

November 10, 2025

5  out of  5
rating by Alton McKay
"Jenny was very helpful and provided much needed information."
We responded:
"Mr. McKay: We truly appreciate your 5-star review! It’s our pleasure to support you with information you requested, and we’re glad to know you had a positive experience. Please don’t hesitate to reach out if you need any further assistance.""
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DiAnn Keranen

November 5, 2025

1  out of  5
rating by DiAnn Keranen
"To be real, my acct fell behind, called for the specific purpose of fixing my billing, was minfirmed, made payment to bring current per their rep, then get advised today still behind and when I brought up the last conversation, was advised bc info was incorrect. Make arrangements to fix (w/ no regard for prev misonformation) and then get sent a screenshot three times in a row. Call and am told sorry that wasn't intentional. Looking for coverage elsewhere cause not sure much is happening with jntention here. Also, David, in the office has little to no interpersonal or pnone skills, nor knowledge of at least this client. Maybe not continue to cut off your clientele n then be surprised when they clap back. Lost my professionalism when he couldn't start a conversation with it."
We responded:
"Thank you for your review. I enjoyed speaking with your daughter. A technical error caused the repeated billing screenshots—my apologies, as reviewing the most recent missed payment is standard for insurance accounts. Thank you for your patience."
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Terry Graham

October 31, 2025

5  out of  5
rating by Terry Graham
"i've been with Nichole over 2 years and she's been through a lot with me and i highly recommend she's very personable and helpful."
We responded:
"Terry- Thank you for highly recommending Nichole State Farm! We appreciate your kind feedback and 5-star rating! It’s our pleasure to help you with your insurance needs, and we’re committed to providing excellent service every step of the way." "
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David Salazar

October 30, 2025

5  out of  5
rating by David Salazar
"Nichole, David, Uriah are the best as they come in this type of business….. best price that I was able to find for my situation…."
We responded:
"Mr. Salazar- So, wonderful to hear the praise you gave to this state Farm office! Thank you for taking the time to leave such a great review! We’re grateful for the opportunity to assist you with your insurance, and we’re here to support you every step of the way. Don’t hesitate to contact us anytime!""
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devin goheen

October 29, 2025

5  out of  5
rating by devin goheen
"Best customer service ever! The agent David helped me get everything I needed done super fast. Highly recommend this location! Always a pleasure talking with them!"
We responded:
"Mr. Goheen- We strive to offer great Customer service! Thank you so much for your kind words! We're thrilled to hear that we could assist you with your insurance needs. Your trust means a lot to us, and we're always here to help whenever you need us."
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Trisha Smith

October 28, 2025

5  out of  5
rating by Trisha Smith
"Very friendly and professional!"
We responded:
"Trisha- Thank you for saying we were friendly and professional! We strive for this!!! thanks for noticing-Thank you so much for your kind words! We're thrilled to hear that we could assist you with your insurance needs. Your trust means a lot to us, and we're always here to help whenever you need us."
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Kenneth Broxterman

October 28, 2025

5  out of  5
rating by Kenneth Broxterman
"Nichole has taken time to work with me to lower my rates! Highly recommend."
We responded:
"Kenneth- We’re so thankful for your positive review! Helping you with your insurance was a pleasure, and we’re always here whenever you need us in the future. Don’t hesitate to reach out!"
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Jenelle_ Xo

October 27, 2025

5  out of  5
rating by Jenelle_ Xo
"Nichole Thompson’s team is fast and efficient. I found great rates and they answered all my questions. Everyone in Amarillo should call or go by to save money."
We responded:
"Jenelle-Thanks a bunch for your wonderful review! Helping you with your insurance was our privilege, and we’re happy to have made the process easier for you. Looking forward to serving you again in the future!"