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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Courtney Saunders

June 18, 2025

5  out of  5
rating by Courtney Saunders
"Very awesome to talk too!!!!!"
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amanda kenner

June 16, 2025

5  out of  5
rating by amanda kenner
"Was a fast and easy process to get started, great rates"
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Moises Chacon

June 15, 2025

5  out of  5
rating by Moises Chacon
"I had a great experience with Nichole she went out of her way on the weekend. Highly recommended her to everyone!"
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Rocky Terry

June 15, 2025

5  out of  5
rating by Rocky Terry
"Very sweet and really nice to talk to . She is very sweet and really awesome"
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Maria Diaz

June 13, 2025

5  out of  5
rating by Maria Diaz
"I always receive great service!!! They definitely go above and beyond to make sure you’re taken care of ! They truly care about their customers even calling me to wish me happy birthday!"
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Brett Vauble

June 12, 2025

5  out of  5
rating by Brett Vauble
"From the moment I reached out, she was friendly, professional, and incredibly knowledgeable. She took the time to understand my needs and helped me find the perfect coverage, explaining everything clearly and making the process completely stress-free. It's rare to find someone who genuinely cares about their clients like Nichole does. If you're looking for someone reliable, responsive, and truly dedicated, Nichole is the one to call. Highly recommend!"
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Daysha Davis

June 11, 2025

5  out of  5
rating by Daysha Davis
"⭐️⭐️⭐️⭐️⭐️ The front desk lady, Spring, was so helpful and welcoming—she made everything smooth and easy! And Nichole Thompson is absolutely the best at what she does—knowledgeable, professional, and truly caring. Highly recommend this office for anyone needing insurance help!"
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Jennifer Bradshaw

June 6, 2025

5  out of  5
rating by Jennifer Bradshaw
"Nicole is very knowledgeable and helpful. Definitely recommend her and her staff"
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Starla Stone

June 4, 2025

5  out of  5
rating by Starla Stone
"This agency is so good!! They answer questions quickly and return calls when they say they will!’ Very sweet and professional members!! I highly recommend this agency!!"
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Marko 806

May 29, 2025

5  out of  5
rating by Marko 806
"awesome service!"
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Joshua moises Morin

May 28, 2025

5  out of  5
rating by Joshua moises Morin
"Great experience with the office. I highly recommend anyone looking for insurance to work with Nichole and her team."
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Melanie

May 27, 2025

1  out of  5
rating by Melanie
"Do NOT do business with this agency. Find yourself someone else. Not only do they not get your orders correct, they will accuse you of looking for an argument just because you ask for clarification! If you want to see the emails, I have them!!! I will be filing a DOI case as well as reporting to the State Farm home office. You don’t email someone back during non-business hours asking them to not email you during non-business hours. That’s not how it works. You merely respond to the email you receive during business hours. See how that works? If you are responding to emails in off-hours, that’s on you. Don’t tell me you deserve a day off when you responded during your day off!"
We responded:
"Melanie I'm sorry you feel that way. Our team work hard to get your home to closing and it was effortlessly when you went to closing. Unfortunately, I did ask that late communication on Saturday night be during business hours as it causes confusion. Every agent is not a good fit which is why when you transferred it was disappointing as my team has answered every call/text for you as fast as we could but it seemed you were never happy with our office. We understand transfers so we wish you happiness with your new agent but our whole team deserves time off especially during the holidays as are observed at every business. We welcome questions for clarity but even after we clairfy you still seemed disatisfied and wanted to be upset with our office. We responded every time to you without effort and in a timely manner so your complaint although disappointing will show that. Thank you!"
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Deqawn Wooten

May 23, 2025

5  out of  5
rating by Deqawn Wooten
"Macey was quick and knowledgeable, she helped answer every one of my questions that I had!"
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Chris Taylor

May 15, 2025

5  out of  5
rating by Chris Taylor
"Awesome people to work with"
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Daniel Matelic

May 7, 2025

5  out of  5
rating by Daniel Matelic
"Erendida Martinez was extremely helpful in fixing my billing issues (after many couldn’t)and went above and beyond to make sure it was correct. She’s the main reason I’ll be continuing to do business with State Farm"
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Dannette Coker

April 29, 2025

5  out of  5
rating by Dannette Coker
"The people in the office were so friendly and easy to deal with. The rates were good. I would recommend them to everyone."
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Shelby Cagle-Ledune

April 25, 2025

5  out of  5
rating by Shelby Cagle-Ledune
"David was super sweet when I called to check on my policy! He helped me fix my discount odometer reading, and set up my new policy!"
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Nathan Wade

April 22, 2025

5  out of  5
rating by Nathan Wade
"Nichole is the very best insurance agent I have ever had! I have and would recommend her to anyone needing insurance!"
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Jenelle_ Xo

April 18, 2025

5  out of  5
rating by Jenelle_ Xo
"Nichole Thompson’s team is fast and efficient. I found great rates and they answered all my questions. Everyone in Amarillo should call or go by to save money."
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J'Nessa Reynoso

April 10, 2025

5  out of  5
rating by J'Nessa Reynoso
"Nichole Thomas and her team helped me out so much! They gave me the best quote possible and helped me for almost 2 hours trying to get the best insurance possible. 10/10 would recommend to everyone"
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Sherri Toliver

April 7, 2025

5  out of  5
rating by Sherri Toliver
"I had an amazing experience working with Nichole. From start to finish, very professional, knowledgeable, and incredibly responsive. She took the time to explain all of my options in a way that was easy to understand. l truly felt like she had my best interests at heart. If you’re looking for someone who’s trustworthy, dependable, and genuinely cares about their clients, I highly recommend Nichole."
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Billy Lopez

March 27, 2025

5  out of  5
rating by Billy Lopez
"Nichole did an amazing job!!!! Beyond helpful and very professional. Nichole was great at communication and getting me the best rates possible all while be very polite and kind."
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David Calhoun

March 18, 2025

5  out of  5
rating by David Calhoun
"She has treated me right and helped me when I didn’t understand insurance. Give her a raise! Best Agent."
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Becky McPherson

March 14, 2025

5  out of  5
rating by Becky McPherson
"I just changed my auto coverage and I talked to Erendida Martinez and she was very polite, knowledgeable and handled the change quickly. Thank you for your help. My last name is now Edmonson. 5 STARS"
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Alex Rivas

March 12, 2025

5  out of  5
rating by Alex Rivas
"Amazing service!!! David helped me"