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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Anna Castanon

January 21, 2025

5  out of  5
rating by Anna Castanon
"Erendida helped lower my bill and was very through and responsive!"
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Joshua Keesee

January 18, 2025

5  out of  5
rating by Joshua Keesee
"Nichole is a consummate professional, and I thoroughly appreciated collaborating with her throughout the entire process."
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Johnny Jarrel

January 16, 2025

5  out of  5
rating by Johnny Jarrel
"Nichole has been my agent for several years. She helped me with my billing account and worked with me to save the most money with the best coverage. Highly recommend her agency!"
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Caitlan McMahon

January 15, 2025

5  out of  5
rating by Caitlan McMahon
"I recently had the pleasure of working with Nichole, and I couldn’t be more impressed with the level of service I received. From the moment I walked in, the team was welcoming, professional, and attentive to my needs. It’s clear that State Farm prioritizes their clients, and I highly recommend them to anyone looking for reliable, personalized, and courteous insurance services. This is a team you can trust to have your best interests at heart!"
We responded:
"Ms Caitlan thank you for your kind review! We strive to be attentive when you first walk in, and I'm so glad we exceeded your expectations. We are here for you and know you-the customer are the reason that we doing what we do best-insurance needs. :)"
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BOD Services Admin

January 14, 2025

5  out of  5
rating by BOD Services Admin
"Love working with Nichole!! Reach out to her for your insurance needs and she is a great trainer too"
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Jamie Beckham

January 14, 2025

5  out of  5
rating by Jamie Beckham
"Nichole is amazing! She and her team are wonderful and so easy to work with. Love doing business with her!"
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Jamie Hartwell

January 14, 2025

5  out of  5
rating by Jamie Hartwell
"Nichole is such a blessing! She helped us get the best coverage at a price that matched our budget! That’s very important to us, and she made it very important to her! David was extremely helpful with adding my child and a vehicle today my policy!"
We responded:
"Jamie I'm so glad we were able to make your homeowner's insurance affordable what's important to you is most definitely important to me."
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John Galvin

January 13, 2025

5  out of  5
rating by John Galvin
"I've been with State Farm for several years now and Nichole has been by far the best agent I've done business with. Always friendly and professional handling my personal and commercial needs!"
We responded:
"Thank you John for kind words. I've enjoyed having your policies at my agency and growing with your insurance needs. It's been a pleasure and I will continue to strive to exceed your expectations."
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bryan lintner

January 11, 2025

5  out of  5
rating by bryan lintner
"Why isn't everyone in Amarillo switching insurance to Nichole Thomson and State Farm? I did and what an unbelievably pleasant experience it was! Besides drastically lowering the cost of my home and car insurance, the whole process from start to finish was fantastic. Nichole, together with her super professional and efficient assistant Uriah Diaz, provided what I was looking for, someone who is looking out for my interests. I highly recommend giving Nichole and Uriah and State Farm a chance to earn your business. Their goal is not just to be an agent but also a friend to help you through the sometimes complex insurance world."
We responded:
"Thank you Bryan for your kind words towards Uriah and myself. We work so hard to find the best prices and coverages that fit your needs best. I'm so glad from start to finish you had a great experience. That's what we like to do is exceed expectations, but not only that give you the best insurance package. Thanks again and stop by for a free cup of special coffee from our coffee shop."
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Joel Jones

January 4, 2025

5  out of  5
rating by Joel Jones
"Uriah was incredible!! Helped us with our policies and would never change agencies !! And we love him"
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Brandon Dufur

December 23, 2024

5  out of  5
rating by Brandon Dufur
"Uriah d did great at getting us renters insurance."
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Whitney White

December 23, 2024

5  out of  5
rating by Whitney White
"Uriah D was awesome at helping me get my car insurance switched over."
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Adam Delarosa

December 18, 2024

5  out of  5
rating by Adam Delarosa
"So far the office has been great, we ended up switching state farm agents to nichole and uriah."
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Jayden Holt

December 1, 2024

5  out of  5
rating by Jayden Holt
"I would never choose another agency! Uriah has gone above and beyond for me and my family! He knows what he’s talking about and has always been there! Wouldn’t choose another agency!"
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Cassie Anderson

November 27, 2024

5  out of  5
rating by Cassie Anderson
"Uriah made it quick and easy to get insured. He explained everything i needed to know about my policy"
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Zonora Mcwhirter

November 26, 2024

5  out of  5
rating by Zonora Mcwhirter
"Uriah was beyond helpful!!! Thank you so much"
We responded:
"Zanora I am so happy Uriah exceeded your expectations, and you had a good experience. We are here for you. Please stop by to visit with us and/or have a cup of coffee. :) We are here for you. "
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Gabriel Miranda

November 26, 2024

5  out of  5
rating by Gabriel Miranda
"Uriah Diaz was very helpful. I switched from progressive and he saved me over $125 a month on my car and renters insurance. I definitely recommend working with him if you want to save money. He is super helpful and polite. Definitely enjoy doing business with him."
We responded:
"Gabriel thank you for the review! I'm so glad you switched and that Uriah played a key part in that. He cares about our customers and your insurance needs. Plus we want you to save money with us. I'm so glad you have your business here. We will work hard for you. :)"
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Maria Avalos-fernandez

November 15, 2024

5  out of  5
rating by Maria Avalos-fernandez
"I want to express my gratitude for the outstanding customer service provided by David Bernal. Their professionalism, knowledge, and attention to detail made the entire process seamless and stress-free. Mr. Bernal took the time to thoroughly understand my needs and provided clear explanations, ensuring I was confident in my choices. Their prompt responses and genuine care for my concerns truly set them apart. It’s rare to find someone so dedicated to their clients, and I’m grateful to have worked with them. I highly recommend Mr. Bernal to anyone in need of a trustworthy and attentive insurance agent."
We responded:
"Maria thank you for the review to our office and to David our team member. He has been an excellent source of professionalism and knowledge. I see him every day working hard for our customers. It's so good to hear that he exceeded your expectations. :)"
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Jocelyn Gonzalez

November 15, 2024

5  out of  5
rating by Jocelyn Gonzalez
"David Bernal highly recommended. He was professional, and really went the extra mile to make sure everything was taken care of. Excellent service all around!!"
We responded:
"Jocelyn thank you for the review for our office and to David. I am so happy you saw him go the extra mile for you. We strive for excellence and I am over the top happy we did that for you. :)"
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Joshua Rivas

November 15, 2024

5  out of  5
rating by Joshua Rivas
"David was very helpful and patient"
We responded:
"Joshua thank you for the review! I am so glad you had a great experience with David and our office. We strive for excellence. We are here for you. :)"
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Tonya Thaten

November 15, 2024

5  out of  5
rating by Tonya Thaten
"Uriah has gone out of his way to insure that my family was taken care of! This is a scary process as a single mother and for Uriah to take his time to make sure I understood my coverages makes me so happy! Thank you Nichole Thompson State Farm and thank you Uriah!!!"
We responded:
"Thank you for the review. I'm so glad Uriah went out of his way and you felt his caring nature of families and passion for State Farm products. Please stop by anytime for a coffee and/or to visit. We are here for you! :)"
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Monica Diaz

November 14, 2024

5  out of  5
rating by Monica Diaz
"State Farm was great in answering my questions and Uriah was so patient with me and explained all my insurance options in great detail!"
We responded:
"Thank you for the review. Uriah is so patient with our customers and I'm so glad you had a good experience. We strive for knowledge with State Farm products but also with making connections. We are here for you! :)"
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Erika Rivas

November 13, 2024

5  out of  5
rating by Erika Rivas
"Great office! Recommend a 100% David especially has been very helpful in getting me and my family insurance at the price we needed. Thank you Nicole Thompson office!"
We responded:
"Thank you for the review. David has been such a great team member and I'm so glad he was able to help you. We strive for excellence and I'm so glad he exceeded your expectations. :) We are here for you. "
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Mirka Ortiz

November 13, 2024

5  out of  5
rating by Mirka Ortiz
"I had the opportunity to work with David Bernal and he was truly amazing. David was patient and very knowledgeable. He answered all of my questions timely and made sure I was all set. Thank you David for your dedication and support!"
We responded:
"Thank you for that review and David is a rockstar at our office we love having him and love helping you. Please don't hesitate to reach out we are here for you. :)"
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Pedro McArthur

October 29, 2024

1  out of  5
rating by Pedro McArthur
"This agency has provided poor customer service and disappointing rates. Our agent, Uriah Diaz, didn’t take the time to explain our home insurance policy thoroughly, leaving me confused about what certain coverages were for and unsure about what we actually needed."
We responded:
"Pedro, unfortunately I don’t find your name in our system or see you being a current customer with contacting with our office. I believe it's important to have a thorough understanding of your coverage, especially given the current market conditions. I’m happy to give you a quote and or help you find the agent you visited with. My team and I are committed to ensuring you are satisfied with your insurance choices. Please let me know your availability, and we can arrange a convenient time to chat. Looking forward to hearing from you! 806-391-1033 :)"